As a standard company protocol across all direct point of sales, Madzin label does not endorse any return or exchange policy irrespective of a domestic or international order, neither on off the rack nor on made to order pieces except in case of the below mentioned exceptional scenarios.
1. Product (s) delivered is inaccurate than the one ordered
2. Product (s) ,delivered is damaged on receipt
3. Product (s) delivered does not fit
In all the cases above, please be advised:
1. The product being returned for exchange should be in unused condition, with its original tags intact.
2. The product was not purchased on discount. If the requisite size / design is not available immediately, refunds will not be made. Instead we will issue credit note or code which you can redeem against a purchase from madzinlabel.com within the next 90 days.
The shipping costs for returning the product purchased for exchange will not be reimbursed.

TO RETURN & EXCHANGE A PRODUCT:
Send an e-mail to info@madzinlabel.com to connect with our Customer Care team. Our Customer Care team will ascertain the reasons for Returns & Exchanges and accordingly guide you on the process.

Do note, Returns & Exchanges for product (s) that are inaccurate than the one ordered and/ or delivered is damaged on receipt, the cost of return/ reverse shipping be borne by Madzin Label. For Returns & Exchanges for product (s) that do not fit, the cost of return/ reverse shipping will be borne by you/ the customer. If you need help with sizing before your purchase please feel free to contact us on our customer care WhatsApp
number +91 9310399046 so that we can guide you to choose the correct size.

You can return the goods within 10 business days of receiving it, in an unused, unwashed and unaltered condition, along with the original tags and the original sales invoice. Please use the services of a trusted courier agency of your choice to return the product.

Please ensure that the return merchandise is securely packaged to avoid damage of goods in transit. If found damaged, the goods will not be replaced or refunded. Once we receive the package, our team will determine if it is fit for replacement and send you an e-mail informing you of the same. If deemed fit for return, we will replace the returned items (subject to availability) or else issue a refund coupon for the same amount.

The refund coupon must be redeemed against a purchase made in the next 90 days. The replaced item will be dispatched to your address immediately. If deemed not fit for return, we will send the goods back to you. Processing and closing of an exchange issue may take 10 business days at our
end.

NOTE: Customers cannot return or exchange an item which has been purchased online from a third-party website, any of our retail stores or vice versa. We also do not give any refund or return on our products bought on Sale or Special/ Discount Offers.