FAQ Madzin

We accept Visa, MasterCard, American Express, PayPal, Razor Pay, UPI and most international credit and debit cards.

The security of your details is of top priority to us. To ensure that your shopping experience is safe, simple and secure, Madzin Label online payments are transmitted through SSL encryption technology. All payments are processed through a secure payment gateway. For more information on this, please refer to our Privacy Policy.

All information shared with Madzin Label is private and confidential. At no point will we share, rent or sell it. For more information on this, please refer to our full Terms & Conditions and Privacy Policy.

In case of failed transactions, please check that the details entered by you match the details on the card, card is not expired, PIN entered is correct. If all the details are correct and the problem still persists then contacting your bank or credit card company would help solve the issue. You also have an option of selecting a different payment method.

For Indian Customers, product prices displayed are inclusive of all taxes and duties. For International Customers, product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.

We do not accept returns; however returns are applicable only if the product received from our end is damaged or the product delivered is not correct. For more information you can go through our returns and exchange policy forum.

You have the option of cancelling your purchase & claim a refund. However, this is only allowed for 24 hours from the time of purchase. In this case, a refund in the form of a “Credit note” will be initiated within 7 business days from the date of order cancellation. The Credit note will be valid for a year from the date of order cancellation. For any cancellation requests received after 24 hours from the time of purchase, Madzin Label shall have no liability in relation to any claim for a refund.
 
Disclaimer:
1. In case you wish to change your order, any difference in the price of the revised order shall be payable prior to updating your order.
2. If the price of the new order is lesser than the original order, a credit note will be issued against the balance amount.

Madzin Label uses the highest quality of fabrics and embroidery materials. We have provided general maintenance instructions for specific materials on the product page under “Care Guide”.

You can get in touch with our client care team on +91 9310399046 .who will be happy to discuss the issue in detail and provide the best possible solution.

Madzin Label Ready-To-Wear outfits are made in line with UK sizes. We provide detailed measurements and size conversions in our size guide. Our client care team is also available to assist you in selecting the size best suited to you.

Size range for our Ready-to-Wear collection varies from XS TO XL. For detailed specifications on measurements and international size conversions, please refer to our size guide that can be found on each product page. We also offer a made-to-measure service for sizes that are not mentioned in our size guide. You can get in touch with our fashion consultants at info@madzinlabel.com or what’s app us at +919310399046 for further assistance.